Job Description for Global E-commerce Manager 

Company Introduction 

BNC Global Co., Ltd. is a fast-growing company in the medical-aesthetic industry, expanding globally through direct-to-consumer (D2C) e-commerce channels, including our own international online platform. We are dedicated to connecting customers worldwide with high-quality Korean beauty and medical-aesthetic products, ensuring exceptional service and trusted delivery. We are currently seeking a Global E-commerce Manager who will oversee the end-to-end operations of our global online store and drive an outstanding customer experience through operational excellence and cross-functional collaboration. 

Key Responsibilities

• Manage daily e-commerce operations and handle 100–120 global customer inquiries related to orders, payments, shipping, refunds, and system issues.

• Oversee the end-to-end D2C process, including order intake, shipping confirmation, claims/refunds, and settlement. 

• Coordinate with global logistics partners (FedEx, EMS, UPS, etc.) to resolve international shipping and customs-related issues. 

• Manage payment systems (chargebacks, refunds, deposits) in close collaboration with the finance team. 

• Prepare data-driven Excel reports on customer service performance, order trends, and claims analysis.

• Manage influencer sample distribution, monitor content delivery, and evaluate performance outcomes. 

• Develop and maintain operation manuals; support onboarding and training of new team members.

• Collaborate with logistics, finance, and marketing teams to enhance workflow efficiency and mitigate operational risks. Requirements 

• Basic understanding of global e-commerce operations (orders, payments, shipping, customer service). 

• Strong English communication skills, especially for handling international customer emails.

• Proficiency in Excel for data entry, tracking, and simple reporting. 

• Ability to learn quickly and adapt to new systems (e-commerce, ERP, logistics platforms). 

• Strong sense of responsibility, accuracy, and time management in daily tasks. 

• Positive attitude toward problem-solving and teamwork in a fast-paced global environment. 

How to Apply 

Interested candidates are invited to submit their resume (CV) via email to the addresses below: 

people@mybncglobal.com o.s6@mybncglobal.com 

Please use the following subject line when sending your application: [Application] Global E-commerce Manager – Your Name Only shortlisted candidates will be contacted for interviews.